Frequently asked Questions

FAQs

What payment methods do you accept?

We accept Visa, Mastercard, Afterpay, and PayPal. Payments are secure.

Do you have a retail store?

No, NoorRani is an online-only store, keeping collections curated and pricing fair.

Can I return in store?

All returns are handled by mail per our Returns Policy.

Where can I find product information?

Details on sizing and materials are on each product description page.

Do you supply fillers?

We do not supply fillers.

Can I change my order?

Changes can be made if not yet dispatched.

Can I cancel my order?

Cancellations are possible before dispatch.

What is delivery charge?

Shipping costs are calculated at checkout.

When will my order arrive?

Delivery times vary; typically 3–7 business days within Australia.

When will my order be dispatched?

Orders are dispatched within 1–2 business days.

Do you ship internationally?

Yes, to most international destinations.

Can my order be delivered to a PO Box?

Yes, to PO Boxes in Australia.

Are NoorRani products backed by warranty?

Yes, covered by Australian Consumer Law.

What are your warranty terms?

Contact us if your product is faulty for replacement or refund.

Need help

1. Contact us at:
   📧 hello@noorrani.com.au