Privacy Policy

. Personal information we collect

We may collect personal information including, but not limited to:

• Name

• Email address

• Telephone number

• Billing and shipping address

• Order and purchase history

• Payment information (processed securely by third-party providers; we do not store full payment card details)

• Communications you send to us

• Website usage data such as IP address, browser type, device information and cookies

We only collect personal information that is reasonably necessary for our business functions and activities.

2. How we collect personal information

We collect personal information when you:

• Place an order through our website

• Create an account or subscribe to our mailing list

• Contact us by email, contact forms or social media

• Interact with our website, including through cookies and analytics tools

3. How we use your personal information

We use personal information to:

• Process, fulfil and deliver orders

• Communicate with you about your orders and enquiries

• Provide customer support and after-sales service

• Send marketing communications (where you have opted in)

• Improve our products, services and website

• Comply with legal, accounting and regulatory requirements

We do not sell or rent your personal information to third parties.

4. Disclosure of personal information

We may disclose personal information to trusted third parties where reasonably necessary, including:

• Payment processing providers

• Shipping and logistics partners

• Website hosting, IT and analytics service providers

• Professional advisers such as accountants or legal advisers

• Government authorities where required by law

We take reasonable steps to ensure that third parties handle personal information in accordance with applicable privacy laws.

5. Overseas disclosure

Some service providers we use may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected in a manner consistent with Australian privacy standards.

6. Cookies and tracking technologies

We use cookies and similar technologies to:

• Enable core website functionality

• Analyse website traffic and performance

• Improve customer experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

7. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include secure systems, encryption and limited access controls.

While we strive to protect your information, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

8. Access and correction

You may request access to personal information we hold about you or request correction of inaccurate information by contacting us. We will respond within a reasonable timeframe and in accordance with Australian privacy laws.

9. Marketing communications

If you choose to receive marketing communications from us, you may opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

10. Complaints

If you believe we have breached your privacy rights, please contact us so we can attempt to resolve the issue promptly and fairly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, and the updated version will apply from the date of publication.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: hello@noorrani.com.au
Business name: NoorRani
Country: Australia